RETURNS

Returns Policy

We want you to love your purchase, but if you’re not completely satisfied, we’re here to help!

Return Window:
You have 30 days from the date of delivery to request a return.

Eligibility:

• Items must be unused, in their original packaging, and in the same condition you received them.
• Proof of purchase (e.g., order confirmation or receipt) is required.

Non-Returnable Items:

• Gift cards
• Final sale items or personalized products

How to Initiate a Return:

1. Contact our customer support team at [email or contact form] within 30 days of receiving your order.
2. Provide your order number ( order number starts with “#”) and reason for the return.
3. Once approved, we will provide return instructions and a shipping label (if applicable).

Refunds:

• Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect your return.
• Shipping fees are non-refundable unless the item arrived damaged or defective.

Exchanges:
If you need a different product or replacement, please let us know when you contact us, and we’ll guide you through the process.

Damaged or Defective Items:
If your item arrives damaged or defective, please contact us immediately with photos of the issue, and we’ll make it right.

For additional questions, feel free to reach out at support@oralessence.com. We’re here to help!